Welcome Stores Case Study - SoftOne Technologies S.A

Soft1 Cloud ERP has proved to be the right choice for us as it successfully supports our retail operation, connecting Welcome Stores with its points of sale, in real-time. Soft1 Cloud ERP is a reliable, easy-to-use and highly customizable ERP system that fully covers our stores’ retail needs, regardless of their size.

Dimitrios Gkenios, IT Manager, Welcome Stores

Welcome Stores is a leading Greek company operating in the line of trading electronical, electrical and other home appliances. Starting its business activity in northern Greece (via 19 points of sale), Welcome Stores is currently a successful retail chain with a strong presence all over Greece through an extended network of 86 independent stores.

Unified business operation and central management of the company’s retail network
Integration and modernization of IT infrastructure
Digital transformation of all business processes
Two-way communication among the company’s headquarters and its retail stores
Full support of all independent points of sale, based on their specific business requirements
Automation and optimization of all daily operations

Centralized sales order processing, inventory management and product codification
Applied a ready-to-use store operation menu for seamlessly integrating all new company members to the platform
Implemented a single, automated process for registering all company's transaction documents
Designed a purchase order system, automatically sending all orders (via email) to product suppliers
Developed a subsystem for automatically importing documents from one company member to another
Integrated Welcome Store’s e-shop with Soft1’s central data base

Increased management control and unified retail operation
Low TCO and 24x7 system operation with no additional investments on servers, maintenance costs, system backups etc.
Significant cost and time savings, fewer errors or delays and better resources allocation, resulting into increased employee productivity
Better insights into the overall retail operation for informed decision making
Improved, high-quality customer service
Extended business process automation, ensuring timely information to all company members
Real-time data transfer among the company’s headquarters and its retail network
Instant e-shop update, allowing for faster inventory replenishment

Company name

Welcome Stores

Industry

Electrical, Electronical & Home Appliances

Application replaced

DOS application

Soft1 application

Soft1 Cloud ERP

Implemented by

SoftOne Technologies S.A.

Welcome Stores

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