Remote working and cloud CRM

Small businesses often operate on tight profit margins and many entrepreneurs have found themselves wondering whether remote work will affect team productivity or hurt their bottom line. Fortunately, small businesses can rely on cloud-based CRM solutions and other tools to effectively manage their workforce, wherever they are.

As a first step, small businesses should confirm that their employees working from home have fast Internet and devices that work properly to ensure they can access online resources and can be seen and heard clearly on video calls. Thereon, cloud applications can be used to ensure that the team works collaboratively and efficiently.

Seamless working experience

Cloud applications are designed for business continuity and disaster recovery. While businesses of all sizes should have appropriate backup solutions in place in case of data loss, this often proves costly for small businesses and the partners that manage their IT infrastructure. With cloud technology, even smaller businesses can enjoy a future-proof backup solution that saves time and reduces large upfront costs.

Rolling updates

Traditional tactics require constant software and hardware upgrades. This “rip and replace” mentality entails prohibitive costs and an overwhelming amount of work every few years, whenever systems require upgrading. Since cloud-based solutions are hosted entirely by third-party providers, they take care of all the maintenance, bug fixes and other hassles. All small business owners and their teams need to do is click on an update and reboot their computers. With no hassle (or extra cost) from the IT department, employees of small businesses can have the latest technology at their fingertips, whether they work from home or at the office.

Optimal integrations

Cloud applications are designed to work seamlessly with each other. Most cloud CRM solutions offer integrations that allow applications commonly used by small businesses (such as QuickBooks, Calendly and Microsoft Outlook) to communicate easily with each other. When these tools work together, they create a central hub for business operations that is accessible and easy to navigate for all employees, no matter where they are.

Hybrid work is a challenge for businesses of all sizes, especially small businesses where time and resources are limited. However, those who take the time to implement a cloud CRM solution will reap the rewards, enjoying new levels of flexibility and productivity for themselves and their employees.