e-Commerce and ERP integration: The next step!

E-Commerce and ERP integration enables data exchange between your e-Shop and your ERP system, ensuring that you only have to input the necessary data into your system once. So, how can you determine that your business needs and is ready for this integration?

Omni-channel sales

The online environment is clearly very competitive for businesses. If you add the multitude of available channels, things become even more complicated, since you need to connect to 2, 3 or even more different systems. By integrating your e-Commerce and ERP platforms, you can streamline orders, inventory, customers and financial data.

Inventory errors

Regardless of the number of channels you’re using for sales purposes, if your customers see inaccurate inventory information, then you need to take immediate action. Recent surveys have shown that an impressive 77% of low-rate e-shop reviews (1-3 stars), are due to issues that came up after clicking the “Buy now” button – resulting in a 33% revenue loss for retailers. E-shop and ERP integration enables businesses to monitor their inventory in different locations and scan barcodes while picking, packaging and dispatching products, thus it automates the order flow and consequently improves the overall online purchasing experience.

Order status updates

Not being able to update your customers on time, can be a source of problems. The e-Commerce backend can manage your traditional communications, such as order confirmation and delivery notifications. But, the value of e-shop and ERP integration lies in the fact that it can help you monitor orders that don’t follow the routine: orders canceled due to problems, sales that exceed the available inventory, delays in delivery due to unmet schedules, and so on. Your customers need to be informed in all such cases. The e-Commerce and ERP integration can help you monitor cases such as the ones described above, providing you with the features you need in order to quickly send status updates to your customers, even at scale.

Holiday season requirements

While you may find it hard to believe, there are businesses that dread the holiday season, simply because they do not have the right processes or the necessary systems to manage a huge influx of orders. As a result, orders are not always properly processed, employees are under enormous stress and customers are dissatisfied. But, with e-Commerce ERP, you can update your inventory in real time, even if you’re getting tens of thousands of orders every hour, and thus enable your team to properly respond to the increased demand.