ERP implementation: How to make it work

If you have decided to implement an ERP solution, or are already in the process of implementing one, there are certain important factors that you need to consider, in order to ensure that your ERP solution will meet both your current and future business needs.

Business processes

Before starting the implementation process, you need to identify any issues that may exist and see what can be done to resolve them. Automating a problematic process will not have the desired results; it will just accelerate an erroneous business process. Make sure to find the time to consider this, so that you don’t start on the wrong foot.

Include more people in the “game”

Who are the end users that will mostly use the solution? It is important to involve them in the process, so that you can take full advantage of your ERP solution. Of course, we are not just referring to those working in the IT department, but also to employees in other departments. Have open discussions regarding the upcoming changes, as automation might require a learning period. Then, ask for feedback. Communication is always the key opening the door to collective work and a productive environment.

Gradual implementation

While it may not always be the case, a full implementation is often not possible due to different reasons. Since ERP solutions are complex, you need to handle them accordingly. Take your time. A careful and well-planned implementation will allow you to find the gaps and decide on how to handle them. And, of course, you can always rely on your ERP provider to suggest the proper course of action.

Change management

When embarking on the journey of implementing a new ERP solution, you should take it for granted that all processes, systems and new strategies must be thoroughly checked, if you want to take full advantage of your new system.

Effective communication plan

If you want to ensure that all your business departments are well tuned, it would be a good idea to prepare a “project communication plan”. This should be handled by a small group of employees, who will be responsible for supervising the implementation of the ERP solution in all the different departments. The primary advantage of this approach is that you can handle any issues as soon as they arise.

Maintenance plan

A maintenance strategy is both desirable and possible, since it protects your ERP solution from becoming obsolete. If you do not maintain your solution properly, it is certain that you’ll be facing safety and slow response issues down the road. If you’re having doubts, it is best to follow your provider’s advice.