Nespresso Case Study - SoftOne Technologies S.A

Soft1 ERP proved to be an advanced solution that fully satisfies our demanding and fast growing business requirements. All Soft1 applications create a user-friendly working environment that completely adjusts to our business needs. Soft1 offers our company a complete set of solutions that help us reduce operational costs and improve the quality of service offered to our customers

Helen Michopoulou, Managing Director, Nespresso Business Solutions - Synergy LTD

Improve the processing speed of telephone orders
Optimize financial management and cash-flow audit capabilities
Establish a quality control process allowing the automation of service cost controlling procedures
Design automated procedures to efficiently manage sales data
Develop a unified environment for monitoring all business operations, assigning authorities to different departments
Monitor inventory and product distribution activities

Faster completion of telephone order through easy access to sales historical data
Efficient financial planning based on continuous oversight of all accounts receivable and repayment agreements
Advanced management of customer service actions, converting issues to consignment notes and invoices
Statistical display of customer service operations, ensuring detailed tracking of product serial numbers and warranties
Design of a special lead generation and management mechanism including enhanced reporting capabilities (generate reports per time period, geographical zone, product category, client etc.)
Establishment of a powerful subsystem for managing all cross-functional business operations, providing direct task assignment per department and user
Redesign of data entry process, eliminating the possibility of entry errors
Managing multiple stock locations with quantitative indications regarding pending orders and relevant data exchange

Improved speed of operations and quality of services offered to trading parties
Significantly improved cash flow ratio, providing full coverage of all existing bank guarantees
Complete automation of Customer service process, generating complex, qualitative reports regarding customers’ satisfaction
Enhanced sales data analysis and reporting
Overall improved organizational management
Elimination of data entry errors
Significant reduction in supply chain operational costs as well as in time required for product distribution

Company name

Synergy LTD (Nespresso)

Industry

Coffee Machines & Capsules Trade

Application replaced

Singular Control 4

Soft1 application

Soft1 ERP

Implemented by

Datalink

Nespresso Business Solutions - Synergy LTD

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